Shipping & Delivery

If it's been a while since you placed your order and you haven't received a shipping confirmation or your package, work through the steps below.

1. Check your order confirmation email

When you place an order with Molecule Motosports, you'll receive an order confirmation email right away. If you didn't get one:

• Check your spam/junk folder
• Confirm you entered your email correctly at checkout
• If you still can't find it, contact us with your name and the approximate order date so we can look it up

2. Check the processing timeline

Orders typically ship within 1–2 business days of being placed. This doesn't include weekends or holidays. If you ordered on a Friday afternoon, for example, it likely won't ship until Monday or Tuesday.

Before assuming something's wrong, ask:

• Was your order placed within the last 1–2 business days? → It's likely still being prepared, no action needed yet.
• Was your order placed more than 3 business days ago with no shipping confirmation? → Continue to step 3.

3. Look for your shipping confirmation email

Once your order ships, you'll receive a separate email with a tracking number. If it's been more than 2 business days and you haven't received this:

• Check spam/junk again
• Make sure your order wasn't flagged for a payment or address issue (you'd typically see a separate email about this)
• Contact support if you're unsure

4. Track your package

If you have a tracking number but the package hasn't arrived:

• Click through to the carrier's site and check the latest scan/status
• Look specifically for "delivered," "out for delivery," or any exception (e.g., "delivery attempted," "held at facility," "address issue")
• Note that tracking can take 24–48 hours to update after a label is created — a lack of movement right after shipping isn't necessarily a problem

5. Double-check your shipping address

Address errors are one of the most common causes of delayed or lost packages.

• Review the confirmation email for the exact address on file
• If you notice a typo or outdated address, contact us immediately — we may be able to correct it if the order hasn't shipped yet

6. Still no movement or package after checking all of the above?

If you've confirmed:

• Your order was placed more than 2 business days ago
• You have (or should have) a tracking number
• The address on file is correct
• Tracking shows no update for several days, or shows an issue

...then reach out to our support team with your order number and we'll investigate with the carrier on your behalf.